2.4.7

2026-08-12

• Minor Fixes and Improvements
• Added: Queue filter to login logs [General]
• Added: The "Questions" counter in incoming screen now counts all asks for the current call/chat [Incoming]
• Added: Show pending calls in incoming screen [Incoming]
• Added: Picked by column in cases page [Backoffice]
• Added: Call user filter in automated calls log [Automated]
• Added: Messenger templates support [Chatbot]
• Edited: Policy message is now sent for new customers when they reply to an agent message in chats initiated by agent [Chatbot]
• Improved: Attachment section in Backoffice case details with attachment preview feature [Backoffice]
• Improved: Broadcasting messages are now shown in client chat [Chatbot]
• Improved: Outgoing Department levels are now dynamic (were restricted to 3 levels previously) [Outgoing]
• Fixed: Arrow navigation in dropdowns not working [General]