2.3.9

2025-11-12

• Minor Fixes and Improvements
• Added: Access_queue_reports permission [Incoming]
• Added: Marketing messages count in chat screen to determine how many marketing messages the client hasn't interacted with [Chatbot]
• Added: Download button for chatbot medias [Chatbot]
• Added: Download button for audio records [General]
• Added: Notification on new case [Backoffice]
• Added: Setting for opening case in new window [Backoffice]
• Added: Case flow to Backoffice Cases Log [Backoffice]
• Added: Backoffice Users Report [Backoffice]
• Added: Sending case emails on every level [Backoffice]
• Added: Customer status in personal information for incoming calls, chats, emails [Incoming]
• Added: Account name column in Chats Log [Chatbot]
• Added: Backoffice level question answers to Backoffice Cases Log [Backoffice]
• Added: Show Failure reason for chat failed messages [Chatbot]
• Added: New grouping strategy for emails as threads instead of chats, can be toggled via (group email chat by sender) setting [Email]
• Edited: Not to send activity message to non active customer [Chatbot]
• Edited: Only show user cases in solved cases tab in cases page [Backoffice]
• Edited: Show agent name for chat asks in history details in incoming screen [Incoming]
• Edited: Sort notes despondingly by creation date in backoffice case details [Backoffice]
• Improved: Receiving and showing whatsapp message statuses [Chatbot]
• Improved: Incoming Emails Page [Email]
• Improved: Linking outgoing calls with recordings [Outgoing]
• Fixed: File overwrite when uploading a file with a name that already exists in backoffice case [Backoffice]
• Fixed: Transfer case action shows group name as undefined [Backoffice]
• Fixed: Searching in broadcasting groups when adding new members not showing all available results [Chatbot]
• Fixed: Errors when uploading media on adding media message in chatbot tree [Chatbot]
• Fixed: Audio files mixing in Chat Page [Chatbot]
• Fixed: Audio files mixing in Recordings Page [General]
• Fixed: Failure on sending audio recordings from Chrome in Chatbot Page [Chatbot]
• Fixed: Error when displaying some broadcasting message details [Chatbot]
• Fixed: Cannot show details for some backoffice cases [Backoffice]
• Fixed: Empty customer details when a customer chats for the first time after being added via incoming call [Chatbot]