2.3.3

2025-08-12

• Added: chatbot identifier param to twilio account settings [Chatbot]
• Added: Direct Messenger connection with Meta [Chatbot]
• Added: Automated Call Rating [Automated, Incoming]
• Added: Incoming chat asks to incoming history in incoming page [Incoming, Chatbot]
• Added: Show backoffice case id in history details in incoming page [Incoming, Backoffice]
• Added: Hide passwords and secrets in settings page [General]
• Added: Group by hour in Call Center Report [Incoming]
• Added: send bulk as single to SMS settings [SMS]
• Added: Chat with AI in chatbot [Chatbot]
• Added: Sort by date or count of unread messages in chats pool [Chatbot]
• Added: Option in settings to disable blocking users when failed to login [General]
• Added: GENERAL Backoffice group to add general level question that shows for all cases [Backoffice]
• Edited: Rename External Data System to Inquiry System [Incoming]
• Improved: Show agent name in Quality Manager Task Details [Quality]
• Improved: Whatsapp templates icon are only shown in chats if there are templates available [Chatbot]
• Improved: Received Message date and time [Chatbot]
• Improved: Users Report with grouping by day and extra columns and users filter [General]
• Improved: Format seconds to time in login statistics [General]
• Improved: Order answers by question order in backoffice case details in case forms section [Backoffice]
• Improved: Calls distribution between agents with creating quality task [Quality]
• Fixed: Cannot access attachments menu in chat screen [Chatbot]
• Fixed: Only 12 chats showed in picked chats side panel [Chatbot]
• Fixed: Incoming Call not showing to agent sometimes [Incoming]
• Fixed: Reports not showing recent records [General]
• Fixed: Incoming call duration assigned to call added by agent instead of call added by sangoma when hangup occurs after adding manual call [Incoming]
• Fixed: Broadcasting message types not linked with Whatsapp templates [Chatbot]
• Fixed: Cannot send broadcasting message [Chatbot]
• Fixed: Error when creating whatsapp template [Chatbot]
• Fixed: Cannot assign user to outgoing supervisor if he is/was a supervisor [Outgoing]
• Fixed: History details in incoming screen not showing sometimes [Incoming]
• Fixed: Cannot delete users with long username [General]
• Fixed: System sometimes gets slow for a while [General]
• Fixed: Sending Messenger welcome message not working [Chatbot]
• Fixed: Cannot access Average Reply Time report [Chatbot]