2.3.7

2025-10-05

• Minor Fixes and Improvements
• Added: Open direct Backoffice Case from Backoffice Cases page [Backoffice]
• Added: Open Backoffice Case API [Backoffice]
• Added: type of quality task to table that show quality type in manager tasks [Quality]
• Added: SMS message status [SMS]
• Added: Quality Agents log [Quality]
• Added: Added by (sangoma, agent) column in incoming answers report [Incoming]
• Edited: message text limit for options and list to meet meta restrictions [Chatbot]
• Improved: Search relatives for number input fields [Incoming]
• Improved: settings page and sms options [SMS]
• Improved: broadcasting page [Chatbot]
• Improved: incoming customer report [Incoming]
• Fixed: Sent message status not updated over socket and needs a page reload [Chatbot]
• Fixed: New messages count not showing in side chats panel when language is arabic [Chatbot]
• Fixed: Data System and Inquiry System data are not shown if are an array [Incoming]
• Fixed: Call record not showing in Evaluate Call page [Quality]
• Fixed: Problems when creating quality task of type agent [Quality]
• Fixed: Call in quality task not equally distributed between agents [Quality]
• Fixed: colors in ui for old browsers [General]
• Fixed: some filters causing errors getting data [General]
• Fixed: General backoffice questions not showing in case level actions (pick, transfer,..., etc.) [Backoffice]
• Fixed: Getting call backoffice history details not showing [Incoming]
• Fixed: Getting data for agent with only view related reports in incoming answers log [Incoming]