2.3.5

2025-09-08

• Minor Fixes and Improvements
• Added: Last message by column in Chats Log [Chatbot]
• Added: Picked by team tab in Backoffice Cases page [Backoffice]
• Added: Most used department shortcuts in Incoming Screen [Incoming]
• Added: Go Back and Go Home actions to chatbot tree messages [Chatbot]
• Edited: Call events parameters to use "sangoma_call_id" [Incoming]
• Edited: User session ends after 24 hours from last interaction instead of expiring at midnight [General]
• Improved: Showing Incoming Call Screen time when data system connection is slow [Incoming]
• Improved: Outgoing Agent Task Details page [Outgoing]
• Improved: Hangup call event [Incoming]
• Improved: Pagination [General]
• Improved: Backoffice Cases Log [Backoffice]
• Improved: Chatbot App and support multi chatbot apps [Chatbot]
• Improved: Show count of broadcasting group members in sending message modal [Chatbot]
• Improved: Call duration and linked recording files [Incoming]
• Improved: Users Report with "group by" filter and added a minimal similar page in Incoming Reports [General]
• Fixed: Chat asks not showing in Incoming Screen history [Incoming]
• Fixed: White page after saving ask in Incoming Screen [Incoming]
• Fixed: Solution and answers not showing in Backoffice Cases Log [Backoffice]
• Fixed: Cannot create quality task when selecting status filter [Quality]
• Fixed: Default departments does not select sub default in Incoming Screen [Incoming]
• Fixed: Agents stays in chat page after transferring it [Chatbot]
• Fixed: Customer search inputs causes the system to freeze sometimes [Incoming]
• Fixed: Chat ask answers not showing in Incoming Answers Log [Incoming]
• Fixed: Error when trying to pause if user is not logged in Sangoma Queue [General]