2.3.1

2025-07-15

• Added: External Data System (Similar to data system, but with manual parameter from user) [Incoming]
• Added: Support for multiple social media accounts [Chatbot]
• Added: Default dropdown questions option [Incoming, Outgoing]
• Added: Default department for incoming screen department dropdowns [Incoming]
• Added: SMS number data from excel (bulk) or manually added by user (single) [SMS]
• Added: Call Receiver in queue logs [Incoming]
• Added: Sangoma login and logout to login reports [Incoming]
• Added: Queue to login logs [Incoming]
• Added: Chatbot sub trees [Chatbot]
• Added: Call type column and filter to Recordings page [Incoming, Outgoing]
• Added: Time filters to Queue log and Call Center report [Incoming]
• Added: Message keywords for better interaction with customer messages [Chatbot]
• Edited: Allow using # in passwords [General]
• Improved: Downloaded departments excel file columns and file format (xlsx) [Incoming]
• Improved: Incoming Statistics with support for all questions (personal, global, and departments) as grouping axis [Incoming]
• Improved: Knowledge base panel [Knowledge]
• Improved: Handling pause/resume actions [Incoming]
• Improved: Assign recordings to calls [Incoming, Outgoing]
• Fixed: Picked cases not shown in backoffice dashboard [Backoffice]
• Fixed: Departments dropdown in incoming screen disappears sometimes [Incoming]
• Fixed: Order departments not working in sub levels [Incoming]
• Fixed: Issues with data counting in queue logs [Incoming]
• Fixed: Data Source filter in incoming answers report not working [Incoming]
• Fixed: Date Filters in chats log [Chatbot]